Google Business Profile optimisation checklist for trade and construction firms

For a trade or construction firm, the Google Business Profile is what shows on the map when someone searches for a job near them. This Google Business Profile optimisation checklist sticks to what Google itself says, so every point has a source you can check. Work through it once, then use the monthly table at the end to keep it right.

How Google decides who shows up locally

Google's own help page says local results are mainly based on three things: relevance, distance and prominence (Google, tips to improve your local ranking). Relevance is how well your profile matches what someone searched for. Distance is how far you are from the searcher. Prominence is how well known the business is, based partly on how many websites link to you and how many reviews you have.

Distance is fixed by where you are. The rest of this checklist is about relevance (what your profile says you do) and prominence (reviews and links). Google is also plain that there is no way to request or pay for a better local ranking, which rules out anyone who offers to sell you one.

The checklist

1. Use your real business name, and nothing else

Google's guidelines say your name should be your real-world business name, as used on your signage, website and stationery. Adding extra words, such as a service or a town, is not permitted and can get the profile suspended (Google, guidelines for representing your business). For example, "Your Name Roofing" is fine. "Your Name Roofing, Best Roof Repairs and Gutters" is the kind of name that gets flagged.

2. Set a service area and hide your home address

Most trade firms go to the customer, so Google treats them as a service-area business: a business that serves customers at the customer's location. Google says a service-area business should hide its address, and gives the example of a plumber who runs the business from home clearing the address from the profile. It also says the overall service area should not stretch farther than about two hours' driving from where the business is based. A rented mailing address with no one working there (a virtual office) is not eligible.

If you also have a yard or showroom where customers call in during stated hours, Google calls that a hybrid: you can show that address and set a service area as well, as long as the location is staffed.

3. Pick the fewest, most specific categories

Google's guidelines say to use as few categories as possible to describe the core business. Choose ones that are as specific as possible, and do not use categories as keywords. In practice that means one primary category for the work you most want, such as "Roofing contractor" over "Contractor", and only the extra categories that describe work you actually do.

4. Fill in hours, phone and website completely

Google says businesses with complete and accurate information are more likely to show up in local results. Inaccurate information can stop a profile showing for relevant searches. Set your real hours, including holiday hours. Use the same phone number as on your website. Link to the page on your site that matches the profile, usually the home page.

5. List your services in plain words

Relevance is how well your profile matches the search, so add each service you want to be found for, in the words customers use. "Boiler service" and "chimney repair" match searches. A list of brand names usually does not. If the website has a page for a service, the profile should list the same service, and the Google profile and local SEO work we do checks the two together for that reason.

6. Add photos of real jobs

Google's own tips page encourages photos and videos to show customers what you offer. For a trade firm, that means your own work: the finished job, the van, the team on site, before and after shots. Stock photos tell a customer nothing about your work.

7. Ask every customer for a review

Google's tips for getting reviews suggest sending customers a Google link or a QR code to leave one (Google, tips to get more reviews). Two rules from Google's content policy matter here. You may not offer an incentive, such as a discount, payment or free work, in exchange for a review. And you may not discourage negative reviews or selectively ask only happy customers (Google Maps, prohibited content).

8. Reply to every review

Google says replying to reviews shows customers you value their feedback. Its guidance is to keep replies short, personal and prompt. For a negative review, reply with a constructive answer and follow up. A short reply that names the job and thanks the person is enough for most reviews.

9. Keep the profile and the website saying the same thing

Name, phone number, service area and services should match between the profile and the site, because a customer who clicks through from the map expects to land on the same business. Our free Google profile check looks at the profile side, and the free website check looks at the site.

10. Check it every month

Profiles drift. Hours change, a new phone number goes on the van, a customer suggests an edit. Put the table below in the diary for the first Monday of the month.

What to leave alone

• Keyword stuffing in the name. It breaks Google's name rules and risks a suspension.
• A second profile at a home or a mailing address you do not work from. Google allows one profile per real location with its own staff.
• Buying reviews, swapping reviews with other firms, or asking staff and family. Google's policy covers conflicts of interest as well as payment.
• Anyone who offers to pay Google for a better place on the map. Google says that cannot be done.