TradeFlo
Managed AI service
Live AI that keeps doing its job.
After a workflow or agent goes live, a named lead from our team checks it, fixes what drifts and reports to you each month.
Why live AI needs looking after
An AI workflow that works on launch day does not stay that way on its own.
Suppliers change their quote layouts, a system gets an update, and your team starts sending documents the AI has not seen before.
Nothing breaks loudly. Drafts get a little less accurate, more lines get flagged, and your team quietly goes back to doing the work by hand.
A workflow your team stops trusting costs you the build and the time it was meant to save.
What the service does
A named lead from our team looks after each live workflow and agent, against a plan you sign.
- Checks
- The drafts and flags each workflow produces, against the standard in your plan.
- Finds
- The cause of anything that drifts, from a new document layout to a system update.
- Fixes
- The cause, tested on your own documents before anything changes for your team.
- Reports
- What we checked, what we changed and what comes next, each month.
No change goes live until your system owner approves it.
Incident record: supplier quotes
- More quotes flagged for a person than usual
- A supplier moved its exclusions to a new page
- The AI now reads the new page, tested on past quotes
- Your system owner, before release
- In the monthly report, with the change explained
Closed after approval
What you get
Each of these is written into the service plan before we start.
Early warning
We check each live workflow against the standard in your plan, so drift is found before your team loses trust in it.
One named lead
One person on our side knows your workflows, answers your questions and owns every fix from cause to report.
Changes on evidence
Each change is tested on your own documents and explained in writing before your system owner approves it.
A monthly report
Each month you get what we checked, what we changed and what we suggest next, in plain words.
If you have no live workflow yet, start with the free workflow review.
From the plan to the monthly review
Three steps, then the same cycle each month.
Plan
Writes the service plan with your system owner.
Your system owner signs it.
Watch and fix
Checks each live workflow, finds the cause of any drift and tests a fix.
Your system owner approves each fix before release.
Review
Sends the monthly report and suggests the next changes.
You decide what changes next.
Each review ends with a list of next changes for you to approve or drop.
What stays yours
We look after the systems. You keep the decisions, the data and the records.
- Access
- We use only the access your systems lead grants, and you can withdraw it at any time.
- Approval
- Every fix and every change waits for your system owner before release.
- If you stop
- We hand over the plan, the reports and the documentation for your own team or another supplier.
The service plan, in writing
We write the plan with your system owner before the service starts. It covers three things.
- What we look after
- Each workflow and agent in the service, the systems it reads and the standard it must meet.
- How we respond
- How a fault reaches us, who on your side we tell and who approves each fix.
- What we report
- The checks we run, the changes we made and the next changes we suggest.
The plan and the reports are yours to share with anyone you choose.
Monthly report: supplier quotes
| What we checked | What we found | Who decides |
|---|---|---|
| Drafts against the plan's standard | A new quote layout from one supplier | System owner |
| Lines flagged for a person | More flags on delivery dates | Buyer |
| Connections to your systems | Working as agreed | Systems lead |
Next: teach the AI the new layout
Questions about the managed service
Are you a managed service provider for AI?
Yes, for the AI workflows and agents named in your service plan. A named lead keeps them working and reports each month, and work outside the plan is agreed with you first.
What does the service cover?
The live workflows and agents named in your service plan, and the connections they use. Anything outside the plan is agreed separately before we touch it.
How do we stay involved?
Your system owner signs the plan, approves each fix and joins the monthly review. Nothing changes without their approval.
What access do you need?
Only the access your systems lead grants for the workflows in the plan. You can see it, change it or withdraw it at any time.
What happens if we stop the service?
We hand over the plan, the reports and the documentation, and agree the handover date with you.
How is the service priced?
We set the fee after the free workflow review maps the work. You get it in writing, with the scope, before the service starts.
Start with what runs today.
Bring a workflow or agent your team relies on to a free review. We show you what we would check each month.
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